No Live Calls Waiting Vicidial and Go autodial Servers
Step 1: Hopper Issue
Step 1: Hopper Issue
- Check the Leads in Hopper under the
respective Campaign
- Set the Hopper Level minimum to 500.
- Set the Hopper Level minimum to 500.
Step 2: Improper Dial Status
- Check the dial statuses added in your
Campaign settings
- By default Dial Status NEW must be added so that New uploaded leads will be added to your campaign dial hopper.
- If you are resetting/recycle the lists of leads, then make sure you ADD respective dial statuses (BUSY,No Answer,Answering Machine) are add to be dialed again.
- To reset/recycle leads Set to Y ("Reset Lead-Called-Status for this list:") on your list settings
- By default Dial Status NEW must be added so that New uploaded leads will be added to your campaign dial hopper.
- If you are resetting/recycle the lists of leads, then make sure you ADD respective dial statuses (BUSY,No Answer,Answering Machine) are add to be dialed again.
- To reset/recycle leads Set to Y ("Reset Lead-Called-Status for this list:") on your list settings
Setp 3: Call Time issue,
- Check the Local Call Time set in the
Campaign.
- If you dont know the time of your server you can set it to default Local Call Time to 24hrs.
- If you dont know the time of your server you can set it to default Local Call Time to 24hrs.
Step 4: Hard Disk issue
- Check if Hard Disk is full
- type df -h in linux shell to check the freespace in the system harddisk
Check the link below to delete Recordings:
How to delete recordings
- type df -h in linux shell to check the freespace in the system harddisk
Check the link below to delete Recordings:
How to delete recordings
Once finish getting enough Hardisk space,
Then repair the database check the link below:
Repair database
Repair database
Step 5: Server Crash due to Power Outage / Power interruption
Because of improper shutdown or due to
power outage / interruption the MySQL Database might get Crashed / Damaged
Repair database
Repair database
Step 6: NULL status junk in Mysql (Not all the time having this issue but this is just to double check isolation)
- Delete NULL status in the mysql
vicidial_auto_calls tables
#mysql -u root -p
password: (by default goautodial = vicidialnow and vicibox = vicidial)
mysql> use asterisk
mysql> DELETE FROM vicidial_auto_calls where channel IS NULL;
mysql> exit
#reboot (restart your server)
#mysql -u root -p
password: (by default goautodial = vicidialnow and vicibox = vicidial)
mysql> use asterisk
mysql> DELETE FROM vicidial_auto_calls where channel IS NULL;
mysql> exit
#reboot (restart your server)
-- The End --